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Return Policy

SDS Digital aims to provide the best possible products and services to its customers. If for any reason you are not satisfied with your cartridges or service, you may return most new, unopened items within 60 days of delivery for a refund, replacement or credit, less shipping cost.

Items ordered by mistake are at the fault of the customer and may be returned for a refund within 30 days of receiving the item, less a 20% restocking fee and shipping charges. Returned items must be in re-saleable condition (original, unmarked, sealed retail package). We would be happy to get the correct item out to you if you wish to do so. No returns will be accepted after 60 days of purchase.

If you receive an incorrect or defective item, you may request a full refund, credit or replacement within 60 days, less shipping cost. After 60 days, a replacement cartridge will be sent out with a return label to obtain the defective item. It will then be tested at our facilities to insure its defect to better manufacture our cartridges.

We gladly accept return of stock merchandise and give prompt credit for returned items with the following guidelines:

  • We can only accept items for return that have been purchased from SDS Digital.
  • Products may only be returned for refund within 30 days of purchase.
  • Return products have to be in re-saleable condition (original, unmarked, sealed retail package.)
  • Returned items are subject to a 20% restocking fee.
  • Your refund will be processed using the same form of payment originally used for purchase within 5 to 10 business days of the receipt of your return in our warehouse.
  • Return shipping charges are the responsibility of the customer.

Contact Us Today!
SDS Digital
4607 Lakeview Canyon Rd. #165
Westlake Village, CA 91361
Phone: 888-396-1223
Fax: 866-620-3669
Testimonials - view all

"We appreciate the prompt and accurate service SDS Digital provides. Iíve requested more than a few items over the past year and Iíve never experienced an error in my orders."

Hart Rutherford
Public Relations Director
The Tricord Companies
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